Attendee questionnaire support refers to providing assistance and guidance to attendees in completing questionnaires or surveys related to a conference or event. Here are some ways to offer attendee questionnaire support:
Clear instructions: Provide clear and concise instructions on how attendees can access and complete the questionnaire. Clearly explain the purpose of the questionnaire, the expected responses, and any specific guidelines or requirements.
User-friendly platform: Utilize a user-friendly online platform or survey tool to host the questionnaire. Choose a platform that is intuitive, mobile-friendly, and easy to navigate for participants. This ensures a seamless and positive user experience.
Pre-event communication: Communicate with attendees prior to the event to inform them about the questionnaire and its importance. Clearly state the deadline for completion and emphasize the value of their feedback in shaping the conference or event.
Assistance desk: Set up an assistance desk or help center during the event where attendees can seek support for any issues or questions related to the questionnaire. Have knowledgeable staff or volunteers available to provide guidance and assistance
Step-by-step guide: Create a step-by-step guide or FAQ document that walks attendees through the questionnaire process. Include screenshots or visuals if necessary to help attendees understand each step and navigate the questionnaire easily.
Live chat or helpline:Offer a live chat feature or helpline where attendees can reach out for immediate support while completing the questionnaire. This allows for real-time assistance and helps address any technical or content-related queries.
On-site support: If the questionnaire is to be completed on-site at the conference, ensure that there are designated areas or personnel available to provide support. This can include assistance with accessing devices, troubleshooting technical issues, or clarifying questionnaire questions.
Personalized assistance: Be responsive to individual attendee needs and provide personalized assistance when required. This can include answering specific questions, offering explanations, or guiding attendees through complex sections of the questionnaire.
Reminders and follow-ups: Send reminders to attendees to complete the questionnaire if the deadline is approaching. Follow up with those who have not yet completed it to encourage participation and address any obstacles they may be facing.
Thank you and feedback acknowledgement: Express gratitude to attendees for their time and effort in completing the questionnaire. Acknowledge the value of their feedback and communicate how it will be used to improve future events or enhance the conference experience.
By offering effective questionnaire support, you can encourage greater attendee participation, ensure data accuracy, and gather valuable insights to improve your conference or event.